Frequently Avoided Questions
The Answers You Deserve To Know
How Are You Unique?
Exceptional customer service
Trade specific project managers
Service call avoidance
Reliable
Looking to develop partnerships
Privately held and focused on YOU
Are you a good fit for everyone?
Definitely not. We typically don't work with companies who:
Have drastically different philosophies
Don't have a large geographic spread
Are looking for a short-term, cost cutting strategy
Are just looking for single trade vendors
Can you guarantee me no mistakes?
There is no way that we can promise that speed bumps won't occur. However, we can commit to taking ownership of any problems that arise and taking the necessary action to solve them.
Should I look elsewhere to make comparisons?
Definitely. Look at reviews, call references that companies have provided to you, ask the tough questions, and make sure that you are 100% happy before finalizing your decision. It is also a good idea to look into the possibility of a pilot program so that you can "try before you buy".
What is your pricing structure?
Scheduled & Break-fix maintenance: cost plus Â
Rollout projects: flat fee structure
How can you save me money?
Service call avoidance
Proactive management
Enforcing warranties
Geo-specific pricing
Extending lifetime of assets
One point of contact
Have you ever filed Chapter 11?
No. We also haven't had to create spin offs in an attempt to cover our tracks and compensate for poor service provision.
How do you
manage data?
Proprietary CMMS - RAZOR
Store service history
Store specs/ lease info
Reporting
CapEx budget creation
Tracking/ enforcing warranties
Work status updates
Do you self-perform?
We self-perform approximately 10% of our work. The remaining 90% is performed by a nationwide network of fully vetted, insured, and trusted vendor partners.
How can you provide 1 point of contact?
Knowledge base on staff
Proprietary CMMS
North American partner network
Procurement/ Logistics advantages as a Government Contractor
A dedicated technology department
Why are you more expensive?
We're not! On initial inspection we are typically higher as we price accurately and honestly. We will not come in low and then keep hitting you with change orders. We will get the job done efficiently and effectively. You don't have to waste time managing us. At the end of the day our total cost is typically right around the middle of the pack. Look at total value, not just hourly rate!
What SLA's do you use?
Depends on the client
Depends on the store
Typical emergency is 4 hours
What reporting do you provide?
Canned reports
Customized reports
Create your own from RAZOR
Monthly & quarterly account reviews